If you are not entirely satisfied with your purchase, we’re here to help.
You must contact us within 7 days of receiving your order. To be eligible for a return, please make sure that:
The items are unused, unopened and in the same condition that you received them
The items were purchased in the last 7 days
A new item may be exchanged for another item(s) or returned for a refund if it meets the criteria listed above.
Please contact us before returning the product:
- By Phone: Lei, (808) 961-0877
- By Email: order@Punahelehawaii.com
After you have contacted us, please send the items with its original packing to:
Hilo Fish Company
Attn: Punahele Customer Services
124 Makaala Street
Hilo, Hawaii 96720
Return shipping charges: Shipping charges incurred in connection with the return of items are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the items during shipping.
Damaged items: If you received a damaged product, please notify us immediately for assistance.